FAQs
1/ What products do you offer?
We specialize in High-quality 3D printing materials, 3D printed parts, and 3D printed finished products.
2/ Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping fees and delivery times will be calculated at checkout.
3/ What is your return policy?
We offer a 30-day return policy on unused products in their original packaging. Visit our Returns & Exchanges page for more details.
Have more Questions?
Q: How Do I Change Or Cancel My Order?
A:We are unable to guarantee an order can be modified or canceled after it has been placed. Please email us at service@smartdiytool.com immediately after placing your order and we will let you know promptly (within 24 business hours) if we are able to cancel or modify your order.
Q: My Shipment Was Damaged, What Can I Do?
A:We are unable to guarantee an order can be modified or canceled after it has been placed. Please email us at service@smartdiytool.com immediately after placing your order and we will let you know promptly (within 24 business hours) if we are able to resend your damaged product.
Q: Gear Was Missing From My Order, What Can I Do?
A:We are unable to guarantee an order can be modified or canceled after it has been placed. Please email us at service@smartdiytool.com immediately after placing your order and we will let you know promptly (within 24 business hours) if we are able to replace your missing product parts.
Q: Where Is My Package?
You can track your package using the tracking link sent to your email upon shipment. Alternatively, visit our website and find the order tracking page. enter your tracking number for real-time tracking updates. If you need further assistance, please contact us at service@smartdytool.com.
Q: Can I Mark An Order As A Gift?
Yes. During checkout, you can add the "This is a gift" note. We will then omit pricing information from the packaging. If you’ve already placed an order, contact our support team with your order number, and we’ll update it accordingly.
Q: How Do I Start A Return?
To initiate a return, please contact our customer service at service@smartdiytool with your order number and reason for return. We will guide you through the process and provide a return authorization and instructions.
Q: How Can I Exchange A Product?
Exchanges are subject to product availability. Please start by requesting a return as described above, and specify the product you’d like to exchange it for. We will assist you with the exchange process and any applicable price differences.
Q: How Long Does It Take For A Return To Process?
Once we receive your returned item, processing typically takes 5–7 business days. After processing, refunds may take an additional 3–10 business days to appear in your account, depending on your payment method. We will notify you via email once each step is complete.
Q: Can You Add Discounts To Outlet Items?
Outlet or clearance items are already offered at our lowest promotional pricing, so additional discounts or coupon codes generally cannot be applied. For special cases, please contact our support team with your request, and we will review it accordingly.
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